The flight was uneventful and I caught a taxi to Joseph’s Hotel in Au Trieu Street, Hoan Kiem District. Joseph’s Hotel had been recommended to me so I had booked a room and while checking in I met Brian Smith, the owner. We had a quick chat and I headed up to my room to prepare for my afternoon meeting.
I had heard that Joseph’s Hotel was a great place to stay in Hanoi but I must say I was more than with pleased with everything in this establishment. The Hotel is spotlessly clean and although Joseph’s Hotel has a 3 star rating it has a 5 Star accommodation feel about it.
My meetings went well and I checked out at 11.30 on Friday morning and as I my flight wasn’t until 5pm I asked if I could leave my bag at reception while I sent some emails and caught up on some work over lunch at the Cafe next door. The staff were happy to oblige and I settled in at a table with a view and got a bit done.
I arrived at the airport with time to spare and proceeded to Check In. I put my bag on the conveyer belt and handed my ticket to the Jet Star girl. She asked for my PASSPORT, and on hearing that word I immediately felt that sense of panic that accompanies huge stuff ups. I quickly checked all pockets. No Passport. I ran through a range of expletives under my breath as I racked my brain trying to remember where I last saw it.
It came to me easily. While arranging to have my bag kept safely at Joseph’s Hotel after I had checked out, I neglected to pick up my passport after paying the bill. I am usually so careful with something as vital as a passport and I was furious with myself.
The Joseph’s Hotel business card that I had taken from the reception desk was in my shirt pocket and I called the number. Brian answered and I told him of my stupid mistake. I had only 1 hour 40 minutes to collect my passport before my flight, but I knew the return trip from the airport to the city would take more than 2 hours at this time in the day. I was feeling tired now and really could do without the drama of missing a flight.
Brian was brilliant, he gave me a description of the Hotel Car and the registration number and instructed me to wait at the taxi arrival bays and he would have his driver bring my passport to me. The driver must have understood that I needed my passport urgently as I had it in my hand in 40 minutes after making the phone call to Brian. I called him again to offer my thanks and also to arrange to send the money to pay for the driver but Brian explained that it was part of Joseph’s Hotel service and he would not accept payment.
I caught my flight back to Ho Chi Minh City and was home by 7.45 on Friday night. If it was not for Joseph’s Hotel service I very likely would still be in Hanoi paying the price for my mistake.
Since this visit to Hanoi I have recounted this story to many friends and fellow travellers and when I return I will stay at Joseph’s Hotel again.
You can find out more about this Hotel which is situated right in the centre of Hanoi and a short walk to Hoan Kiem Lake.
5 Au Trieu Street,
Hoan Kiem District,
+84 439 381 048 firstname.lastname@example.org www.josephshotel.com